Expectations met by Golden Homes
September 14, 2012 · Updated 3:47 PM
I have read with concerned interest your article on Golden Homes in Poulsbo (“Not all golden at Golden Homes,” page A1, June 29 Herald; “Kingston man working extra to pay mortgage on home he doesn’t have,” page A1, July 6 Herald).
Since I am a current customer having a home purchased, moved and installed by them, I am sure that you can relate to the concerned interest that I have. No doubt you and other readers have, over the years, dealt with many other companies with a large variety of products and services. Every business — from mighty Boeing, Walmart, Sears, all the way down to a local “Mom and Pop” business — out there has at sometime or other had some significant customer service issues. Everything from price, quality, service, timeliness, understandings, and the list can go on.
Anyone who has entered into the business of having a home built has struggled with the general contractor on various issues related to the construction of the structure, the amenities, when the project would be completed. Name it, and it has been an issue at sometime.
My expectations of Golden Homes and his staff have been met. They had a product at a fair price, delivered on a reasonable schedule, set up in a timely manner, and the associated issues with electrical, plumbing and dirt work completed with a reasonable time frame.
That is not to say there have not been any problems. There have been, but the issues presented in our transaction have been associated with the process. Delays because of the weather are frustrating. Working in the rain in the Pacific Northwest is a given. Adjustments in the schedule must be made and are not a result of the general contractor deliberately setting out to sabotage the project. The county, for instance, is closed on Fridays. Transactions that could have progressed were delayed. The subcontractors in any building program performing their part of the process in a “less than timely” manner is something that could always be improved.
The lender is another big factor. The lenders these days, if anyone has not noticed, all are about the business of not lending, making many unreasonable petty requests for information that has nothing to do with the loan at hand, and just out and out not communicating with us, the customer. What used to be a simple transaction is now so frustrating and convoluted that I have just told the lender to go stuff it because I was not willing to continue with their absurd “requirements.” I could go on about this point, but that is not the case with my current business with Golden Homes.
Mr. Rohr and his staff are attempting to provide a quality product, at a fair price, in a reasonable time frame. We have maintained regular communications with Mr. Rohr and his staff which has mitigated or eliminated problems that have come up.
Charles W. Martin