Martha & Mary At Home a ‘Leader in Excellence’
June 8, 2012 · Updated 11:39 AM
PORT ORCHARD — Martha & Mary At Home has received a “Leader in Excellence” Award from Home Care Pulse, the leading firm in quality assurance for private duty home care.
The “Leader in Excellence” Award was awarded to fewer than 20 private duty home care agencies across the country. These agencies consistently ranked among the highest in 10 or more out of 12 quality metrics assessed by Home Care Pulse. As a “Leader in Excellence,” Martha & Mary At Home is a top performer in the national home care industry.
To qualify for this award, 10 percent of Martha & Mary At Home’s clients were polled each month by Home Care Pulse to rate the care they received. These client satisfaction ratings were factored into Martha & Mary At Home’s overall ranking over a 12-month period. Clients were polled by phone.
Martha & Mary At Home was evaluated on staff training, communication, caregiver performance, caregiver morale, response to problems, likeliness to recommend, and overall quality care.
“I’m really proud of our team of caregivers and staff who work on behalf of our clients each and every day,” said Randy Hardin, senior administrator of Martha & Mary At Home. “Their dedication to personal care is responsible for putting us on this list.”
Martha & Mary At Home (www.marthaandmary.org/AtHome) provides home care and care management to seniors and adults in the West Sound region. Martha & Mary has been serving the Kitsap Peninsula for more than 120 years.